New Communication
Here is an example of a new communication email notification.
You can reply to a new communication email notification. The system recognizes the pre-written response list. As long as you only use one, the system will pick it up and send it as a pre-written response, not consuming a credit. The pre-written response option is only available during review hours.
The category/sub-category from the previous communication will be automatically populated.
The Re: Comm ID from the previous communication will be automatically populated.
Only the response portion of the email will be forwarded. For example, a signature block will not be forwarded.
If an email reply is over the 1000-character limit, it will be split into multiple communications to comply with the limit.
The email address you reply from must be the one registered with CC, which is your email login address.
Email integration does not support file attachments. Files can only be uploaded through the Shared Library.
A new communication can be sent to the reply email address as long as the subject line includes one of the recognized sub-categories.
Reply Email: Response@cc-messaging.com
Confidential
This is an example of a confidential email notification.
The only way to view the message is to log in.
This is a no-reply email notification.
Returned Draft
This is an example of an email notification for a communication returned as a draft.
This is a no-reply email notification.
Review Action Report
This is an example of a Review Action Report email notification after a communication is reviewed.
This is a no-reply email notification.