Email Integration

How to use email to send and receive communication:

New Conversation

• Send an email to Message@cc-messaging.com

• The subject will be the subject of the conversation.

• The email body will be the initial message of the conversation.

Respond to an Existing Conversation

• Reply to a New Communication email notification sent from CC.

• Reply to a REVIEWED - Review Action Report email notification from CC.

• The subject must include the Subject Title of the conversation and the Conversation ID.

• The subject, conversation ID, and reply email address will be automatically populated if you reply to an email notification.

• If you do not reply to an email notification, the Subject Title and Conversation ID will need to be supplied.

• The reply email address is Response@cc-messaging.com

Important Information:

• The email address must be sent from the Email Address Registered with CC, your email login address.

• Email integration does not support Attachments. Files can only be uploaded through the Shared Library form.

• If replying to an email notification, only the top portion of the email will be captured.

• A signature block will not be captured. This may cause an issue if you are entering an address for something else, such as an address for a travel notification, it may be omitted as the signature block.

• If you reply by email, it is your responsibility to make sure the email is converted properly.

• The Formatting of your email may be different since it converts to a simple text format. All spacing and paragraphs will be removed or sentences may be broken into individual bullet points. If specific formatting is important, then it is recommended to log in to the application and compose your communication.